Terms & Conditions

1. Who we are

These terms apply to all orders placed with Kerala Keuken Spices ("we"), Kloosterstraat 19, Drongen 9031, Gent, Belgium, VAT BE1037277616, reachable at rageenajomon@keralakeukenspices.com.

2. Prices and payment

All prices are in euro and include VAT. Payment is possible online (Bancontact, card, Apple Pay) or in cash/by card at pickup or delivery, as offered at checkout. An order is only final after our confirmation.

3. Delivery and pickup

Orders can be collected at our shop or delivered/shipped as offered at checkout. Frozen and chilled products are perishable — store them appropriately immediately upon receipt.

4. Right of withdrawal

Consumers have the legal right to withdraw from a distance purchase within 14 days without giving reasons (art. VI.47 CEL). This right does NOT apply to goods that spoil quickly or have a limited shelf life, such as fresh and frozen food (art. VI.53, 4° CEL). Products exempt from withdrawal are marked as such before purchase. See the Right of Withdrawal page for the procedure.

5. Complaints and disputes

Complaints can be sent to rageenajomon@keralakeukenspices.com. If we cannot resolve a dispute together, you can use the EU online dispute resolution platform at https://ec.europa.eu/consumers/odr or contact the Belgian Consumer Mediation Service (https://mediationconsommateur.be).

6. Applicable law

Belgian law applies. The courts of the district where we are established have jurisdiction, without prejudice to mandatory consumer protection rules.